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Privacy Policy

WHO WE ARE

Oxford Homeless Movement is a partnership of public, private and many charitable organisations aiming to tackle the problem of rough sleeping in the city. Three of the partner organisations only – Aspire, Oxford City Council and Oxfordshire Community Foundation (OCF) – are the joint data controllers. They will manage the data collected on this website as outlined below. OCF acts as the central point of contact for the partnership. 

We take protecting your personal data very seriously and will ensure that any data you decide to share with us will be processed in a fair and lawful manner.

How we look after your data
In accordance with the General Data Protection Regulation (GDPR), this data privacy notice keeps you fully informed about the types of data we process about you, the reasons for processing your data and your rights regarding your data.

Data Protection Principles
Under GDPR, all personal data obtained and held by us must be processed according to a set of core principles: 

processing is fair, lawful and transparent

data is collected for specific, explicit, and legitimate purposes

data collected is adequate, relevant and limited to what is necessary for the purposes of processing

data is kept accurate and up to date. Data which is found to be inaccurate will be rectified or erased without delay

data is not kept for longer than is necessary for its given purpose

data is processed in a manner that ensures appropriate security of personal data including protection against unauthorised or unlawful processing, accidental loss, destruction or damage by using appropriate technical or organisation measures

HOW WE COLLECT INFORMATION ABOUT YOU
We collect information in the following ways:

When you give it to us directly
We collect the personal data that you provide to us on this website. This is your name and email address when using Get in Touch, plus your postcode when you Sign the Charter. 

You may also give us your information in order to sign up for an Oxford Homeless Movement event, tell us your story, make a donation, or communicate with us.

Your activities and involvement with Oxford Homeless Movement may result in personal data being created. This could include details of how you’ve supported us by volunteering or being involved with our campaigns or events. We may also collect details of your interests and preferences (such as the ways you support us or types of causes you care about).

When you give it to us indirectly
Your information will be shared with Oxford Homeless Movement by the other partner organisations on this website only if you have given your consent. You should check their privacy policy when you provide your information to understand fully how they will process your data.

When it is available publicly
We may combine information you provide to us with information available from external sources in order to gain a better understanding of our supporters to improve our services and activities. We may conduct research and analysis on the information we hold, which can in turn generate personal data. For example, by analysing your interests and involvement with our work, we may be able to build a profile that helps us decide which of our communications are likely to interest you. 

Social Media
Depending on your settings or the privacy policies for social media and messaging services like Facebook, Whatsapp or Twitter, you might give us permission to access information from those accounts or services, such as your location or engagement with posts online.

When we collect it as you use our website
Like most websites, we use ’cookies’ to help us make our site - and the way you use it - better.

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added, and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

In addition, the type of device you are using to access our website and the settings on that device may provide us with information about your device. Your device manufacturer or operating system provider will have more details about what information your device makes available to us. We use Google Analytics to track visits to our website (e.g. which pages are visited the most), but this is not linked with any personal information collected.

Our website contain links to other websites. Once you have used these links to leave our site, you should note that we do not have any control over that other website. We cannot be responsible for the protection and privacy of any information that you provide whilst visiting these sites and such sites are not governed by this Privacy Policy.

HOW DO WE USE YOUR INFORMATION?
If you use Get in Touch we will only use your information to respond to your query and if you Sign the Charter we will only use your information for analytical purposes. If you check the box to receive updates from Oxford Homeless Movement, OCF will manage the marketing on behalf of the Oxford Homeless Movement partnership.

Occasionally, Oxford Homeless Movement may include information from partner organisations or organisations who support them in their communications. Information on how to opt out will be included in all messages. 

If Oxford Homeless Movement run an event in partnership with another named organisation, your details may need to be shared. We will be very clear what will happen to your data when you register. 

Sharing your story
Some people choose to tell us about their experiences. This may include sharing sensitive information related to their personal life, in addition to their biographical and contact information.

If we have the explicit and informed consent of the individuals, or their parent or guardian if they are under 18, this information may be made public by us at events and in online or printed materials promoting our work.

We may also collect and retain your information if you send feedback about our services or make a complaint.

WHO WE SHARE YOUR DATA WITH
We will never sell or share your personal information with organisations so that they can contact you for any marketing activities. Equally, we would never sell any information to other organisations about your web browsing activity. We will only share data collected for the charter anonymously.

How we keep your data safe 
We ensure that there are appropriate technical controls in place to protect your personal details. Our online forms are always encrypted and our IT network is protected and routinely monitored. Personal data given to receive updates from Oxford Homeless Movement is managed by OCF through the Salesforce CRM system, a well-reputed system with its own built-in security measures.

We undertake regular reviews of who has access to information that we hold to ensure that your information is only accessible by appropriately trained staff and volunteers. 

The data processor is a UK based company and the data is held on servers and does not leave the UK. 

Keeping your information up to date
We really appreciate it if you let us know if your contact details change.

RETENTION 
We only keep your data for as long as we need it for, depending on the relevant activity. Some data retention periods are set by the law. You can ask for a copy of Oxford Homeless Movement’s Data Retention Schedule at any time by emailing info@oxfordhomelessmovement.org.uk.

If you decide not to support Oxford Homeless Movement any longer, or request that we have no further contact with you, we will keep some basic information in order to avoid sending you unwanted materials in the future and to ensure that we don’t accidentally duplicate information.

Your Rights
It’s very important to us that you understand what your rights are in respect to how we process your data. You have a right to ask us to stop processing your personal data, and if it’s not necessary for the purpose you provided it to us for (e.g. registering you for an event) we will do so. Contact info@oxfordhomelessmovement.org.uk if you have any concerns.

You have a right to ask for a copy of the information we hold about you, although a small fee may be payable to cover the costs involved. If there are any discrepancies in the information we provide, please let us know and we will correct them. 

If you want to access your information, send a description of the information you want to see and proof of your identity by post to Oxfordshire Community Foundation, 3 Woodin’s Way, Oxford OX1 1HD. We do not accept these requests by email so we can ensure that we only provide personal data to the right person.

If you have any questions please send these to info@oxfordhomelessmovement.org.uk.

CHANGES TO THIS POLICY
Please note that this policy was created in July 2019 and last updated August 2019.

We may change this Privacy Policy from time to time. If we make any significant changes in the way we treat your personal information, we will make this clear on our website or by contacting you directly.

Data collectors for Oxfordshire Homeless Movement:
Aspire www.aspireoxfordshire.org
Oxford City Council www.oxford.gov.uk
Oxfordshire Community Foundation (OCF) is an independent charity. Our CIO Registered Number is 1151621. We inspire local philanthropy, and nurture community-based solutions to key social problems across Oxfordshire www.oxfordshire.org